If you have any further concerns about your transactions, don't hesitate to post them here.Businesses should beware when searching online for QuickBooks support.
#Intuit quickbooks online support chat how to#
You can visit this article to know how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. You can refer to this article if the steps were successful: Clear cache and cookies to fix issues when using QuickBooks Online. Here's how to access incognito mode in some of the most commonly used web browsers: If the issue persists, I'd suggest checking your browser. You may exit from the transaction after the error and the payment is applied. What we can do in the meantime is you can create the invoice first and receive the payment. Our product engineers are now working to fix this. Know that this isn't the kind of experience we want you to have. I'll be right here to keep helping, there, droth1. If you have any other concerns or questions, please reach out to me again by tagging my name in your comment. Refer to this guide for the detailed steps: Reconcile an account in QuickBooks Online. After that, proceed with the reconciliation process. Once the payment is received, you can now deposit it to your bank. You can follow the steps shared by my colleague ReymondO on how to reach them.
They can securely pull up your account and further investigate this matter. If you're still experiencing the said issue, I'd recommend contacting our Customer Care team. On the Outstanding Transactions, select the invoice.Īside from that, you can also close the transaction after the error and the payment will be applied.From the + New menu, select Receive Payment.Go to the + New and then select Invoice.You can create an invoice first and then receive payment. In the meantime, we can follow the workaround shared by engineers. I've checked our reports and found out that the investigation about getting the error "Unexpected problem: -30006" when applying a credit to a customer invoice is currently tagged as closed and resolved.
#Intuit quickbooks online support chat update#
Thanks for joining this thread, I'll give an update regarding the error message you received. You can always drop a comment below if you need more help from us. You can check to this link anytime if you want to know our support hours and contact us at a time convenient to you: Support hours and types. This ensures our agents can reach out to you as soon as they’re available. Just a heads-up, we are open from Monday-Friday 8 AM to 4 PM PST.
A specialist can further look into the error and determine its root cause and resolution. If the issue persists, I'd recommend contacting our Customer Care team. Also, you can try using a other supported web browser to further isolate the issue. If you can no longer see the error, you may want to clear the cache of your regular browser. Once logged in, you can try accessing your customer's invoice again. Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.This helps us isolate the error for a possible browser-related. You can use any of these keyboard shortcuts: I can help you sort this out, first access your account using a private or an incognito browser.
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